Terms of service

TERMS & CONDITIONS

Last Updated: January 2026

These Terms and Conditions govern the relationship between MOUZ LLC, owner of theonline store KYRA BY MOUZ, and any user or customer who accesses, browses, orpurchases products through our website.

KYRA BY MOUZ is an online-only business operating within the United States. By accessing or using our website, you agree to be bound by these Terms and Conditions.For any questions, concerns, or suggestions, please contact us at:

Email: mouz40.co@gmail.com

1. USER OBLIGATIONS

Users agree to use the website, purchase products, and access services in accordancewith applicable laws, public order, and these Terms and Conditions.Users shall not:

• Use the website for unlawful purposes.

• Interfere with the operation or security of the website.

• Damage, disable, overburden, or impair the website.

• Violate the rights of MOUZ LLC, its suppliers, customers, or third parties.

2. PRODUCTS AND PRICING

2.1 Product Availability

MOUZ LLC reserves the right to modify, discontinue, replace, or add products to thewebsite at any time without prior notice.All products offered through the website are subject to availability.

2.2 Product Descriptions

We strive to display product descriptions, images, colors, ingredients, and specificationsas accurately as possible. However, actual product appearance may vary slightlydepending on device settings and manufacturing updates.

2.3 Pricing

All prices displayed on the website are in U.S. Dollars (USD).Prices may change without notice. Applicable sales taxes and shipping charges will be calculated during checkout where required by law.

3. ORDER PROCESS AND PAYMENT

3.1 Order Confirmation

After placing an order, customers will receive an email confirmation containing:

• Order number

• Purchased products

• Pricing details

• Shipping information

• Payment confirmation

Receipt of an order confirmation does not guarantee acceptance of the order. MOUZ LLC reserves the right to cancel or refuse any order at its discretion.

3.2 Payment Methods

Customers must complete payment using the payment methods available on the website at the time of purchase.

3.3 Electronic Records

MOUZ LLC maintains electronic records of transactions and purchases in accordance with applicable laws.

3.4 Invoices

Order confirmation emails serve as proof of purchase. Customers may request an invoice by contacting customer support.

4. RETURNS, REFUNDS, AND CANCELLATIONS

4.1 Return Period

Customers may request a return within 7 calendar days of receiving their order.To initiate a return, customers must contact:Email: mouz40.co@gmail.com

Please include:

• Order number

• Full name

• Reason for return

4.2 Return Conditions

To qualify for a return:

• Products must be unopened and unused.

• Products must be returned in their original packaging.

• Products must be in resalable condition.

• Any promotional gifts or free items included with the order must also be returned.

Returns showing signs of use, testing, tampering, or damage may be rejected.

4.3 Change of Mind Returns

If a customer wishes to return a product due to:

• Change of mind

• Ordering the wrong item

• Accidental purchase

• No longer wanting the product

The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

4.4 Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they must notify MOUZ LLC within 48 hours of delivery.

Customers should provide:

• Order number

• Description of the issue

• Clear photographs of the product and packaging

Upon verification, MOUZ LLC may provide a replacement, exchange, or refund and willcover applicable shipping costs.4.5 Allergic Reactions KYRA BY MOUZ products contain natural ingredients that may affect individuals differently.Any allergic reaction, irritation, or sensitivity resulting from the use of a product shall not be considered a product defect and does not qualify for a refund based on product fault. Customers are encouraged to review ingredient lists carefully and perform a patch test before use.

5. CUSTOMER SERVICE

For questions, complaints, claims, or assistance regarding orders, customers may

contact:

Email: mouz40.co@gmail.com

Our customer support team will respond as soon as reasonably possible.

6. SHIPPING POLICY

6.1 Shipping Area

MOUZ LLC currently ships exclusively within the United States.

6.2 Processing and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.Delivery times may vary depending on:

• Carrier operations

• Weather conditions

• Holidays

• High-volume periods

• Other circumstances beyond our control

6.3 Shipping Address

Customers are responsible for providing accurate shipping information.MOUZ LLC is not responsible for delays, losses, or additional costs resulting from incorrector incomplete shipping information provided by the customer.6.4 Shipping CostsShipping costs are calculated during checkout and displayed before payment is completed.

7. INTELLECTUAL PROPERTY

7.1 Ownership

All content available on the KYRA BY MOUZ website, including but not limited to:

• Logos

• Trademarks

• Product names

• Images

• Videos

• Text

• Graphics

• Website design

• Software

is the property of MOUZ LLC or its licensors and is protected by applicable intellectual property laws.

7.2 Restrictions

Users may not:

• Copy

• Reproduce

• Modify

• Distribute

• Publish

• Sell

• Reverse engineer

• Exploit

any website content without prior written authorization from MOUZ LLC.8. PRIVACY AND DATA PROTECTION MOUZ LLC collects and processes personal information in accordance with applicable United States privacy laws and our Privacy Policy.

Information collected may be used for:

• Processing orders

• Customer support

• Shipping and delivery

• Marketing communications (with consent where required)

• Improving customer experience

MOUZ LLC does not sell customer personal information to third parties.

Customers may request access, correction, or deletion of their personal information by

contacting:

Email: mouz40.co@gmail.com

9. ACCOUNT SECURITY AND PASSWORDS

Customers who create an account are responsible for maintaining the confidentiality oftheir login credentials. Users agree to:

• Keep passwords secure.

• Notify MOUZ LLC immediately of unauthorized account access.

• Accept responsibility for activities conducted under their account.

MOUZ LLC is not liable for losses resulting from unauthorized use of customer accounts.

10. COOKIES

KYRA BY MOUZ uses cookies and similar technologies to:

• Improve website functionality

• Enhance user experience

• Analyze website traffic

• Maintain security

• Remember customer preferencesUsers may disable cookies through their browser settings; however, certain website features may not function properly if cookies are disabled.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, MOUZ LLC shall not be liable for:

• Indirect damages

• Consequential damages

• Loss of profits

• Loss of data

• Delays caused by third-party carriers

• Events beyond reasonable control

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

12. PROMOTIONS AND DISCOUNTS

Promotions offered by KYRA BY MOUZ are subject to the following conditions:

12.1 Eligibility

Promotions apply only to purchases made through the official KYRA BY MOUZ website unless otherwise stated.

12.2 Duration

Each promotion will have a specified start and end date. MOUZ LLC reserves the right to modify, suspend, or cancel promotions at any time without prior notice.

12.3 Restrictions

Unless expressly stated otherwise:

• Promotions cannot be combined with other discounts.

• Promotional offers apply only to eligible products.

• Discount codes must be entered during checkout.

• Promotional discounts cannot be applied retroactively.12.4 Inventory Availability

Promotions are subject to product availability. If inventory becomes unavailable, MOUZ LLC reserves the right to substitute promotional items with products of equal value or discontinue the promotion.

12.5 Promotional Codes

Promotional codes may be subject to:

• Expiration dates

• Minimum purchase requirements

• Product restrictions

• One-time use limitations

12.6 Returns of Promotional Purchases

Refunds for promotional purchases will be adjusted according to the discounted amount actually paid. If a promotion includes free products or bundled offers, all promotional items may need to be returned to qualify for a full refund.

12.7 Fraud Prevention

MOUZ LLC reserves the right to cancel promotions, orders, or discounts if fraudulent activity, abuse, or misuse is suspected.

13. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States. Any dispute arising from the use of the website or the purchase of products shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania, unless otherwise required by applicable law.

CONTACT INFORMATION

MOUZ LLC

1011 George St.Easton, PA 18040

United States

Customer Support Email:mouz40.co@gmail.com

By using the KYRA BY MOUZ website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.